Grievance Redressal

Last updated: 26 October 2026

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023:

Grievance Officer: Manisha Bharakhada — hello@claritycrystal.in Address: Surat, Gujarat, India

How we handle complaints

1. We acknowledge your complaint within 48 hours.
2. We aim to resolve it within one month of receipt.
3. Please include your booking reference (CC-XXXXXX) and a short description. Don't include your reading question.

You may also approach the National Consumer Helpline (1915 or consumerhelpline.gov.in).